VOIP Services

We now can provide Nationwide options in phone services.  We have partnered with a master agent with a preferred relationship with over 50 of the industry’s top carriers, and is able to adapt to any fluctuation in the market.

As a small business, you need every advantage you can get to compete against bigger companies with bigger resources. Common Sense Solutions is proud to provide our clients with a cost-effective, enterprise-class voice over IP (VOIP) phone solution that is easy to use and manage.

CSS can provide and install a VoIP system that is:

  • Affordable – low cost with no extra set-up, installation, or maintenance fees
  • Easy to use – including an intuitive, user-friendly interface
  • Reliable – your system is monitored and maintained 24/7
  • Mobile – calls can be taken in other locations, via laptop or forwarded to a mobile phone

What Is VoIP?

VoIP (Voice over Internet Protocol) is a term used to describe a group of technologies that are used to connect and deliver voice telephone calls over the Internet. VoIP telephones can communicate with conventional telephones, and vice-versa.

Traditional phone calls are made over dedicated telephone circuits; VoIP calls are carried over the Internet. VoIP calls share a data network with other computing devices. When you place a VoIP call, your speech is digitized at the originating end, and is transmitted as small bundles of data (called “packets”) over the data network and Internet. At the receiving end, the packets are reassembled into an audio signal.

How would VoIP Help My Company?

The advantages of VoIP over traditional telephone systems include:

  • Reduced equipment cost
  • Reduced phone service cost
  • An expansive feature set
  • The ability to integrate your phone with other computing devices.

See how easy a VoIP phone system can be.

Let Common Sense Solutions show you how VoIP can help you stay more connected, more easily. Our simple set-up process will have you making and receiving VoIP calls in minutes.

Equipment costs:

Star2Star telephone system costs a fraction of what you would pay for a traditional business PBX. Since the Star2Star system can support hundreds of phones at a single location, and you can add phones one at a time as you grow, you never are forced to buy “too much” PBX just to accommodate potential growth plans.

Phone Service Cost:

Most organizations see a dramatic drop in their monthly phone costs; the typical business phone bill is cut in half. For customers who pay extra for services such as central office voicemail or for those who make lots of long distance or international calls, the savings can be tremendous. Savings come from many areas, including:

  • Pool phone lines across multiple locations
  • Call bursting eliminates busy signals
  • Free interoffice calls
  • Unlimited voicemail that forwards to email
  • No added domestic long distance fees



Star2Star has tremendous multi-location features. Your system can be configured so that it operates as a single, unified phone system, no matter how many locations your business has.

Star2Star lets you treat all your locations as one group of extensions. Any and all incoming lines can route to a receptionist (or queue of receptionists) operating from a single location. These receptionists can hold and direct calls for all locations.

Individual work-at-home employees can have a phone at their home that operates just like the phones in the office, so your remote offices and remote employees are now available via local extensions. Flexibility like this can result in tremendous cost savings


With Star2Star, you can set up unlimited voicemail for all users. You can even set up voicemail for “virtual” users; this feature is useful for calls that are intended for a departmental group but are never answered. Finally, Star2Star also offers voicemail groups. Voicemail groups are used to send a single voice message to a group of extensions. It’s great for departmental or company-wide announcements.

Automated Attendant, Ring Groups and Queues

You can create multi-layer automated attendant menus and create ring groups, customer service queues, and paging groups. You can even customize your music on hold. Extensions can be customized to allow or prohibit certain activities such as international calling or outbound calls.

User Features

Users can also log into their designated portal and set up their own speed dial, call forwarding, find-me/follow-me paths, voicemail options, call blocking and other service settings.

Voice Quality:

With any properly installed business-oriented VoIP solution, you will experience call quality equal to or better than a traditional phone call. However, VoIP call quality can easily be affected by network congestion and delays. Most VoIP solutions have no answer for this problem.

The Star2Star architecture eliminates this risk with its end-to-end approach that controls both ends of the call path, including automatic prioritization for voice packets over data packets.

The StarWatch service from Star2Star measures the quality of the network and adjusts call parameters to assure the best possible quality. In addition, StarWatch can detect a degrading local area or wide area (Internet) connection and alert you to this problem along with recommended solutions. Star2Star’s unique integrated combination of proprietary hardware, monitoring and central routing service means we do the best possible job of assuring call quality and reliability for our customers.

Our patent-pending Constellation™ technology works in real time with our six regional data centers and the Star2Star phone system at your office. Together, they analyze current Internet traffic conditions in real time to shorten the route your calls take across the Internet. StarPath solves the network quality issues that other service providers cannot solve. The result? We deliver the best quality voice over the Internet

Why we chose Star2Star

Star2Star has created the first fully integrated, end-to-end business grade VoIP. Their solution combines purpose built hardware, custom engineered 24/7 monitoring and management, and six dedicated network operations centers. The results are powerful features, superior call quality, unmatched reliability and dramatic savings.

Other VoIP vendors typically just offer one part of this complete solution. Some specialize in the PBX (the on-premise phone switch providing call routing and features like voicemail and so forth) but leave locating connectivity and VoIP telephone service up to you. Others offer telephone service but no on-premise PBX, limiting flexibility, features and reliability. Almost none offer any form of monitoring and management; once the system is set up, the assumption is that it will just run with no problems.

Star2Star is different. The Star2Star system uses a proprietary on-premise PBX. This solid-state PBX has no moving parts, no hard drive, and no fan for the utmost in reliability. The Star2Star PBX gathers information about the phone system and network to prioritize phone calls while minimizing impact on regular data traffic.

Calls are connected to a private network of carrier class telephone lines or carried long distance by Level3 Communications. At every point, the StarWatch service monitors nearly 1000 operational parameters in the hardware, data network, routing systems and carrier infrastructure to assure uptime and call quality.

Star2Star is the first and ONLY solution to fully integrate the hardware, phone service and active monitoring and management.